> ## Documentation Index
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> Use this file to discover all available pages before exploring further.

# Why Do Uninstall Counts Differ Between the Key Metrics Dashboard and Segmentation?

## Problem

There is a discrepancy in the uninstall counts between the Key Metrics dashboard and Segmentation numbers.

<img alt="mismatch.png" src="https://mintcdn.com/moengage-user-guide/zi8OFpJJZ8wcpIWO/images/moengage_29f0ac.png?fit=max&auto=format&n=zi8OFpJJZ8wcpIWO&q=85&s=5853ca2fd425716ce17bc8c7f53ba4a9" width="1376" height="280" data-path="images/moengage_29f0ac.png" />

## Explanation

* This difference is expected.
* The Key Metrics dashboard tracks the uninstall time attribute and records it when a user uninstalls the app from all their devices. <img alt="key metrics.png" src="https://mintcdn.com/moengage-user-guide/2vTJoW14UpUz6yEh/images/moengage_ea5a85.png?fit=max&auto=format&n=2vTJoW14UpUz6yEh&q=85&s=7be3f26041e98cc67fcecf24f599b9e7" width="1440" height="356" data-path="images/moengage_ea5a85.png" />
* Segmentation numbers count each uninstall event for each device separately. <img alt="segmentation.png" src="https://mintcdn.com/moengage-user-guide/w89gcvhxT1w_pzZQ/images/moengage_4530b9.png?fit=max&auto=format&n=w89gcvhxT1w_pzZQ&q=85&s=2f6dddce7595cb3fb441a71c8ec637d2" width="1440" height="160" data-path="images/moengage_4530b9.png" />