> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-user-guide.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Raise a Support Ticket Through MoEngage Dashboard

This section provides step-by-step instructions to raise a support ticket through the MoEngage dashboard.

<Warning>
  Ensure that you use the correct URL of the dashboard to raise a ticket.
</Warning>

The following are the available dashboards:

| Data Center Name | Dashboard URL                                                           |
| ---------------- | ----------------------------------------------------------------------- |
| DC-01            | [https://dashboard-01.moengage.com](https://dashboard-01.moengage.com/) |
| DC-02            | [https://dashboard-02.moengage.com](https://dashboard-02.moengage.com/) |
| DC-03            | [https://dashboard-03.moengage.com](https://dashboard-03.moengage.com/) |
| DC-04            | [https://dashboard-04.moengage.com](https://dashboard-04.moengage.com/) |
| DC-05            | [https://dashboard-05.moengage.com](https://dashboard-05.moengage.com/) |
| DC-06            | [https://dashboard-06.moengage.com](https://dashboard-06.moengage.com/) |

1. Go to your Moengage Dashboard. The login page is displayed.

   <img border="5" src="https://mintcdn.com/moengage-user-guide/vPfPLgXbaQgu3u5z/images/moengage_13e35a.png?fit=max&auto=format&n=vPfPLgXbaQgu3u5z&q=85&s=f3888bedd1e0cc5f64d7af6219149eeb" width="1600" height="1000" data-path="images/moengage_13e35a.png" />
2. Log in to the dashboard using your credentials.
   <Info>
     If you are unable to log in, you can create a support ticket from the login page. For more information, refer to [Raise a Support Ticket from the MoEngage Login Page](/user-guide/contact-support/contact-support/raise-a-support-ticket-from-the-moengage-login-page).
   </Info>
   1. In the **Work email** field, enter your email.
   2. In the **Password** field, enter your password.
   3. Select the **I’m not a robot** checkbox.
   4. Click **Login**. After your login is successful, you are in the MoEngage dashboard.

      <img alt="Dashboard_SS.png" src="https://mintcdn.com/moengage-user-guide/0avBGRaimiHznQWB/images/moengage_7e68bd.png?fit=max&auto=format&n=0avBGRaimiHznQWB&q=85&s=b815b5bfb980b452b7736eee1d518c6b" width="2884" height="1446" data-path="images/moengage_7e68bd.png" />
3. In the top right corner of the screen, click **Need help** and then click **Support**.

   <img src="https://mintcdn.com/moengage-user-guide/5njktjbootH54x8k/images/moengage_4d0e24.png?fit=max&auto=format&n=5njktjbootH54x8k&q=85&s=02e2d0ca75b99b2a697d105a85f05fcc" width="1600" height="488" data-path="images/moengage_4d0e24.png" />

   The Submit a request page is displayed.
4. Enter the following details:
   1. In the **CC** field, enter an email ID that must be included in the ticket loop.
   2. In the **Additional Emails** field, add the email ID of your CSM. (This is optional.)
   3. In the **Subject** field, enter a brief description of the issue.
   4. In the **Description** field, enter a detailed description of the issue.
   5. In the **Priority** drop-down list, select the priority of the issue. For more information on priorities, refer to [Support Issue Types and Priority](/user-guide/contact-support/contact-support/support-issue-types-and-priority).
   6. In the **Product Area** drop-down list, select your product area.
   7. In the **Attachments** section, click **Add file** to attach a file relevant to the issue. You can also drag and drop the file you want to attach to the ticket.
      <img src="https://mintcdn.com/moengage-user-guide/qdWFrtvH6g5zKRXR/images/moengage_c6a6fc.png?fit=max&auto=format&n=qdWFrtvH6g5zKRXR&q=85&s=cfb562de82aadeef0db10e9b50142879" width="1600" height="1000" data-path="images/moengage_c6a6fc.png" />
5. Click **Submit**.

After the issue is submitted successfully, the dashboard displays the ticket number and details such as the subject, description, and the attached files.

<Info>
  We are updating our support process at MoEngage and transitioning from a web form to the AIRA support bot. This advanced tool allows you to submit queries and create tickets, offering a smooth and expedited experience. Currently, AIRA is under progressive development and is accessed by a limited number of users. However, we are excited to announce that it will soon be fully available, serving as the replacement for the current web form.

  For more information, read [Introducing AIRA](/user-guide/contact-support/overview/aira-overview).
</Info>