> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-user-guide.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Does the Periodic SFTP Import Fail with an Error?

## Problem

The periodic Secure File Transfer Protocol (SFTP) import fails, and the following error occurs:

file not found at the location.

<img alt="import error.png" src="https://mintcdn.com/moengage-user-guide/fX3Os5_VkJcQFtuv/images/moengage_480553.png?fit=max&auto=format&n=fX3Os5_VkJcQFtuv&q=85&s=68fc00c19eb223c97ac6b8322724cf3d" width="1920" height="929" data-path="images/moengage_480553.png" />

## Solution

Perform the following steps:

1. **Verify the error message:**
   * Navigate to the import page and review the error details.
   * Hover over the status to view the error message.
2. **Check file location for first-time imports:**
   * Confirm that the file exists in the specified SFTP location.
   * If this error occurs during the first import attempt, ensure the file is placed in the correct folder.
3. **Check for duplicate processing in periodic imports:**
   * For periodic imports, this error may occur if the file was already processed as part of another import.
4. **Best practices for file management:**
   * Ensure each file is processed in only one import.
   * If the same file needs to be used for multiple imports, assign unique file names or store the files in separate folder paths.