> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-user-guide.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Are Users Being Incorrectly Evaluated at the Global Exit Criteria?

## Problem

Users are getting inaccurately evaluated at the global exit criteria.

## Explanation

* When creating a process flow and adding global exit criteria to verify an event, identify the starting point of the flow to find the corresponding trigger event.
* Whenever users activate this trigger event, they automatically enter the flow.
* Consequently, if the global exit criteria confirms the presence of the user in the flow, they will proceed through it and eventually exit.

## Example

* For instance, you configure global exit criteria to ensure users exit the flow if they perform a specific event, *transaction\_success\_s2s*.
* However, all users are incorrectly evaluated as true for the global exit criteria, even if they had not performed the event *Since entering the flow*.

## Solution

* * To resolve the issue, change the evaluation option from *Since entering the flow*  to *Since exiting the previous node* and increase the evaluation time.