> ## Documentation Index > Fetch the complete documentation index at: https://moengage-user-guide.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Why Are Users Evaluated Inaccurately for the “All User” Flows? ## Problem A user base consisting of All users or *custom segments* was used as the flow entry condition, with several exclude conditions. Users were evaluated even though they fulfilled the excluded conditions. ## Solution * *All user* *segments* are evaluated in real-time without any refresh time. * When filters are added to the *All User* segment, they are treated as a *custom segment*. Therefore, *custom segments* that depend on user attributes may require up to three hours to refresh and include all users.