> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-user-guide.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Forgot Password?

If you forget the password for your MoEngage account, you can create a new password anytime.

## Reset Your Password

To reset your password, perform the following steps:

1. Go to your MoEngage account login page.
2. Click **Forgot password**.
   <img src="https://mintcdn.com/moengage-user-guide/gqAQWqD3hqfIjYwI/images/moengage_d26a75.png?fit=max&auto=format&n=gqAQWqD3hqfIjYwI&q=85&s=3886fe3d9bc0d30bce6d1ce3c353e0dc" width="2878" height="1366" data-path="images/moengage_d26a75.png" />
   The Forgot password page appears.
3. In the **Email** box, type your MoEngage email ID.
4. Click **Send Link**.
   <img src="https://mintcdn.com/moengage-user-guide/BNeB2ZPBbCQYYZQV/images/moengage_74e4cd.png?fit=max&auto=format&n=BNeB2ZPBbCQYYZQV&q=85&s=5880030535507359b2abbf71a0c240c2" width="2866" height="1368" data-path="images/moengage_74e4cd.png" />
   You receive an email from MoEngage with a link to reset your password.
5. Open the email you received from MoEngage and click the link to reset your password. **<img src="https://mintcdn.com/moengage-user-guide/1xZo5l7vwEi6w1Pv/images/moengage_d301e8.png?fit=max&auto=format&n=1xZo5l7vwEi6w1Pv&q=85&s=0f48c9a99c9e542ed917ee99d0001b15" width="2242" height="1026" data-path="images/moengage_d301e8.png" />**
6. On the **Reset** p**assword** page, enter the following details:
   1. In the **New password** box, type your new password. Ensure the password meets the following criteria:
      * Contains 8 to 20 characters.
      * Contains one capital letter.
      * Contains one number.
      * Contains one special character among !@#\$%^&\*()\_?/,`<>`;:`{}`|\~ and no space.
   2. In the **Confirmed password** box, type the same password for confirmation.
      <Info>
        Choose a password that you haven't already used.
      </Info>
   3. Click **Reset Password**.
      <img src="https://mintcdn.com/moengage-user-guide/eI98be5uTx7OhSec/images/moengage_8b2aef.png?fit=max&auto=format&n=eI98be5uTx7OhSec&q=85&s=d90605385784e16ec04579d02a4e9bbf" width="2874" height="1364" data-path="images/moengage_8b2aef.png" />
      You have successfully reset your password, and MoEngage will redirect you to the login page. You can [log in to your MoEngage dashboard](/user-guide/getting-started/initial-setup/log-in-to-moengage) using the new password.