> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-user-guide.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# 2-Step Verification or Two-Factor Authentication (2FA)

# Overview

2-step verification or two-factor authentication (2FA) is a security measure that requires two different verification steps to access an account or system, rather than just a password. This adds an extra layer of protection against unauthorized access. 2FA requires the user to prove their identity in two separate ways, often combining "something they know" (like a password) with "something they have" (like a phone).

## Advantages of 2-Step Verification

2-step verification provides you with the following advantages:

* **Enhanced security**: 2-step verification significantly strengthens account security, making it significantly harder for hackers to gain unauthorized access, even if they somehow obtain a password.
* **Reduced risk of fraud and data breaches**: By requiring a second factor, 2-step verification helps prevent unauthorized access to sensitive information, reducing the risk of fraud and data breaches.
* **Compliance with regulations**: Many industries and regulations now mandate 2-step verification to protect sensitive data, ensuring businesses meet compliance requirements like those for cybersecurity insurance and financial institutions.
* **Increased customer trust**: Implementing 2-step verification demonstrates a commitment to security, building customer trust and confidence in the organization's ability to protect their information.
* **Reduced password fatigue**: 2-step verification can help alleviate password fatigue by allowing users to use simpler, easier-to-remember passwords without compromising security.

# 2-Step Verification Implementation in MoEngage

MoEngage allows you to secure your MoEngage account (workspace) with 2-step verification. You can control users' access to your workspace with the following two factors:

* Email ID and password.
* Verification code (generated by the authentication app on the device). MoEngage supports 2-step verification through apps such as Google Authenticator, Twilio Authy, etc.

You can implement 2-step verification at:

* **Workspace level**: Administrators can manage 2-step verification for all users within a workspace.
  <Info>
    When an Admin [creates a new workspace](/user-guide/getting-started/initial-setup/sign-up-with-moengage-or-create-a-new-account-in-moengage), MoEngage enables 2-step verification by default. They can enable and disable it for all team members' accounts in that workspace.
  </Info>
* **User level**: If the Admin has not enabled 2-step verification for all users at the workspace level, all users can manage 2-step verification for their respective accounts in **My profile**. For more information, refer to [Manage Your Profile](/user-guide/getting-started/initial-setup/manage-your-profile).

# Disable 2-Step Verification at Workspace Level

MoEngage enables 2-step verification for a new workspace by default. To disable 2-step verification at the workspace level, perform the following steps:

1. On the left navigation menu in the MoEngage dashboard, click **Settings** > **Account** > **Security**.
   <img src="https://mintcdn.com/moengage-user-guide/37ccD5gdAdeo5pER/images/moengage_d5eb26.png?fit=max&auto=format&n=37ccD5gdAdeo5pER&q=85&s=b5cf502190f4b6b3f6c4e8cd9b296299" alt="" width="2880" height="1538" data-path="images/moengage_d5eb26.png" />
2. On the Security page, click the **2-Step verification** tab.
   <Info>
     The **2-Step Verification** tab is available only to Admins.
   </Info>
3. In the **2-Step verification** section, under **Enable 2- Step Verification for your team-mates** **on this workspace**, turn the **Disable** toggle on. <img src="https://mintcdn.com/moengage-user-guide/JaITHs2ICP4brhLx/images/moengage_a37ef0.png?fit=max&auto=format&n=JaITHs2ICP4brhLx&q=85&s=828ec2e101443f1018926958a04a6b8e" width="2876" height="1274" data-path="images/moengage_a37ef0.png" />\
   The Disable pop-up window appears, prompting you to review the instructions carefully.
4. Select the **Send email to your team** check box.
5. Click **Confirm**.
   <img src="https://mintcdn.com/moengage-user-guide/amUh7wtIa4ilG5t1/images/moengage_e8fcd8.png?fit=max&auto=format&n=amUh7wtIa4ilG5t1&q=85&s=6d066b4ab3fe95a2db7ac29605f81e15" alt="" width="1178" height="442" data-path="images/moengage_e8fcd8.png" />
   The 2-step verification is now successfully disabled for all users within that workspace. You can also click the link below the **Enable** toggle to verify if your teammates have set up their devices. You can also download a CSV file that lists the status of 2-step verification for all team members' accounts.
   <img src="https://mintcdn.com/moengage-user-guide/rOPyBrA8V3tr391y/images/moengage_492ad0.png?fit=max&auto=format&n=rOPyBrA8V3tr391y&q=85&s=57dd3874697a9e0302c15e8811cdd9f7" alt="" width="2846" height="1260" data-path="images/moengage_492ad0.png" />

# Enable 2-Step Verification at Workspace Level

When you create a new workspace, MoEngage enables 2-step verification for that workspace by default. If you disabled it at the workspace level and want to enable it again, perform the following steps:

1. On the left navigation menu in the MoEngage dashboard, click **Settings** > **Account** > **Security**.
   <img src="https://mintcdn.com/moengage-user-guide/37ccD5gdAdeo5pER/images/moengage_d5eb26.png?fit=max&auto=format&n=37ccD5gdAdeo5pER&q=85&s=b5cf502190f4b6b3f6c4e8cd9b296299" alt="" width="2880" height="1538" data-path="images/moengage_d5eb26.png" />
2. On the Security page, click the **2-Step verification** tab.
   <Info>
     The **2-Step Verification** tab is available only to Admins.
   </Info>
3. In the **2-Step verification** section, under **Enable 2-Step Verification for your teammates on this workspace**, turn the **Enable** toggle on. <img src="https://mintcdn.com/moengage-user-guide/37ccD5gdAdeo5pER/images/moengage_d55076.png?fit=max&auto=format&n=37ccD5gdAdeo5pER&q=85&s=343d57daa1ed48bb88ed4c2ebd17bbac" width="2846" height="1260" data-path="images/moengage_d55076.png" />\
   The Enable pop-up window appears, prompting you to review the instructions carefully
4. Select the **Send email to your team** check box.
5. Click **Confirm**.
   <img src="https://mintcdn.com/moengage-user-guide/C3sQ-tnT4DXc9cXk/images/moengage_330875.png?fit=max&auto=format&n=C3sQ-tnT4DXc9cXk&q=85&s=97ea635b63f3f86ed79423450a4b8197" alt="" width="1178" height="456" data-path="images/moengage_330875.png" />
   The 2-step verification is now successfully enabled for all users in the current workspace
6. You can also click the **report**link below the **Disable** toggle to verify if your teammates have set up their devices. You can also download a CSV file that lists the status of 2-step verification for all team members' accounts.
   <img src="https://mintcdn.com/moengage-user-guide/wO32kP8qzvGVyBFG/images/moengage_c9e668.png?fit=max&auto=format&n=wO32kP8qzvGVyBFG&q=85&s=c3e03dc8570d3fefc891092645ef21b1" alt="" width="2764" height="1294" data-path="images/moengage_c9e668.png" />

After you enable 2-step verification for your workspace, all users will be automatically logged out of the MoEngage dashboard. When they log in to the MoEngage dashboard again, they must set up 2-step verification on their device. For more information, refer to [Set Up 2-Step Verification on Your Device](/user-guide/getting-started/initial-setup/set-up-2-step-verification-on-your-device).

# FAQs

**Q. I am receiving the following code "The code you entered is invalid. Ensure the system time on your authenticator device matches the time on your login device and try again."**

**A.** Please ensure that both devices have the same system time.

For a permanent resolution, install the Authenticator Extension on the same device you are using to log in to MoEngage. You can download and install it [here](https://chromewebstore.google.com/detail/authenticator/bhghoamapcdpbohphigoooaddinpkbai).

This will align the system times and prevent invalid codes in the future. If the issue persists, [contact support](/user-guide/contact-support) for further assistance.