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Problem

There is a discrepancy in the uninstall counts between the Key Metrics dashboard and Segmentation numbers. mismatch.png

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Explanation

  • This difference is expected.
  • The Key Metrics dashboard tracks the uninstall time attribute and records it when a user uninstalls the app from all their devices. key metrics.png
  • Segmentation numbers count each uninstall event for each device separately. segmentation.png