Why Is the User Unable to Log in to the Dashboard?

Problem

Unable to log in to the MoEngage dashboard.

Solution

Perform the following steps:

• Verify the data cluster URL. Ensure that the URL you are using to log in is correct. The following table lists the correct URL for each data center. You can contact your admin or Customer Success Manager (CSM) to confirm your data center.

  Data Center Name	Dashboard URL
  DC-01	https://dashboard-01.moengage.com/v4/#/auth
  DC-02	https://dashboard-02.moengage.com/v4/#/auth
  DC-03	https://dashboard-03.moengage.com/v4/#/auth
  DC-04	https://dashboard-04.moengage.com/v4/#/auth
  DC-05	https://dashboard-05.moengage.comv/4/#/auth
  DC-06	https://dashboard-06.moengage.comv/4/#/auth

• Check if you have joined the dashboard. If you see the “Password or email incorrect” error and do not receive the password reset link, confirm whether you have signed up or joined the dashboard.
  • Reach out to the admin of your account to check your status.
  • If the status is Pending, check your email for a signup message from MoEngage and complete the process.
• Clear browser cache and cookies. If you are still unable to log in after resetting the password, try clearing your browser cache and cookies:
  • Open the Login page.
  • Right-click the page and click Inspect.
  • On the Applications tab, go to the Storage section.
  • Clear the Local Storage and Session Storage, as shown in the following screenshot.