How To Resolve reCAPTCHA Issues in the Browser When Logging In to the Dashboard?

Problem

When logging in to the MoEngage dashboard, the browser encounters issues with contacting reCAPTCHA.

Instructions

If reCAPTCHA fails to load or function correctly, follow these steps:

1. Update the browser:
   • Ensure your browser is current and meets the minimum system requirements.
2. Enable JavaScript:
   • Verify that JavaScript is enabled in your browser. For more information, read Allow JavaScript in your browser.
3. Disable extensions:
   • Turn off any browser extensions that might interfere with reCAPTCHA.
4. Reset your browser:
   • Try resetting your browser settings.
5. Check for malware:
   • Scan your device for malware that could affect browser functionality.
6. Change your DNS:
   • Switch to Google DNS to resolve potential connectivity issues.
7. Avoid VPNs and proxy services:
   • VPNs and proxy services may trigger reCAPTCHA’s security measures. Disable them and try again.