Why Do I Receive Cards Even After the Card Campaign Is Paused in MoEngage?

Problem

Cards are still received even after the Card campaign is paused in MoEngage.

Explanation

This issue occurs because of the Show Card toggle. If you turn this toggle on, the cards will continue to be displayed to users even after the campaign is paused. Turning the Show Card toggle off hides the cards.

The Show Card toggle functions as follows:

• When the toggle is turned off**:** The card is temporarily hidden and is not displayed in the app’s inbox. The card remains in the status Hidden.
• When the toggle is turned on**:** The card is delivered the next time the user opens their app inbox.

Once a campaign’s show/hide status is changed, it will be reflected in the next fetch based on the sync method.

Solution

Understanding the different campaign statuses and the corresponding behavior of the Show/Hide logic can help manage the display of cards:

On Trigger Event

Campaign Status	Campaign Type	Show/Hide Logic
Sent	One-time without Allow future qualifiers	The Show card toggle is turned on by default. You can disable it anytime.
Active	Event-triggered	The Show card toggle is turned on by default. You can disable it anytime.
Paused	Event-triggered and One-time with Allow future qualifiers	When the campaign is paused, the Show card toggle is turned off. You can turn it on anytime.
Resumed	Event-triggered and One-time with Allow future qualifiers	When the campaign is resumed, the Show card toggle is turned on. You can turn it off anytime.
Stopped	One-time without Allow future qualifiers	As soon as the campaign is stopped, the Show card toggle is turned off. You can turn it on anytime.
Archived	One-time and Event-triggered	As soon as the campaign is archived, the Show card toggle is turned off. You cannot turn it on in an archived state. However, when you unarchive the campaign, the Show card toggle is turned on.

• The Show card toggle is not supported for periodic and event-triggered delivery types.
• When a campaign is paused, you can only resume it.
• You cannot make a stopped campaign active again.
• Show Card applies to the users for whom the card is already delivered and to the new users who will qualify for the campaign.

For more information, refer to Edit Card Campaigns and Show/Hide Cards.