Create an RCS Campaign

The Rich Communication Services (RCS) channel is available as a paid add-on. Contact your MoEngage Customer Success Manager (CSM) or the Support team to enquire and enable it for your account.

MoEngage offers the facility to utilize RCS as an engagement channel, allowing you to reach out to users directly on their mobile devices and capitalize on the high open and read rates of RCS messaging.

Perform the following steps to create an RCS campaign in MoEngage:

1. On the sidebar menu in MoEngage, hover over the Engage menu item . The Engage menu appears.
2. Click + New Campaign. You can also click All Campaigns on the Engage menu and then click + Create campaign on the All campaigns page.
3. On the New Campaign dialog box, under Outbound, click RCS.
   
4. Select one of the following campaign delivery types:
   • One Time
   • Periodic
   • Event Triggered
   • Business Event Triggered
     For more information on delivery types, refer to Delivery Types.

The RCS campaign creation page is displayed:

Steps to Create an RCS Campaign

The following are the steps to create an RCS campaign:

1. Target users: Define the target audience for the campaign.
2. Content: Define the content of the RCS campaign to be sent.
3. Schedule and goals: Define the campaign’s delivery schedule and goals.

Step 1: Target Users

This section contains the following:

Campaign Details

The campaign details section contains the following fields:

Field	Description
Teams	If your organization has teams enabled, select a team in the drop-down list. For more information, refer to Teams in MoEngage.
Campaign name	Enter the name of the campaign to manage and identify the campaign. The campaign name must have at least five characters, and the limit is 256.
User attribute that stores user’s mobile number	MoEngage automatically selects the attribute configured in your settings as the default user attribute for mobile numbers. However, you can override this default at the campaign level by selecting an alternative attribute containing the mobile number.
Campaign tags	Select campaign tags from the drop-down list. You can select a maximum of five tags. For more information, refer to Campaign Tags.
Trigger criteria	This field appears only if you have selected Event Triggered as the delivery type. You must add the specific trigger criteria that launch your campaign. For more information, refer to Create an Event-Triggered Campaign.
Select business event	This field appears only if you have selected Business Event Triggered as the delivery type. You must select the business event for your campaign. For more information, refer to Create a Business Event Triggered Campaign.

Select Audience

This section contains segmentation filters that help you choose the target audience for your campaign. The following options are available:

All Users

This filter option allows you to send the campaign to all the app users. When you use this option, you cannot add multiple filters.

Filter by User Property

This filter option allows you to target the users based on user properties such as first seen, last seen, city, and so on. Click the User property tab and do the following:

1. Select the desired attribute in the drop-down list. This enables the filters based on the attributes selected. For example, attributes that are numbers can have filter conditions such as ‘is equal to’, ‘is not equal to’, ‘is between’, and so on, while string attributes have different filters.
2. Enter the filter value(s) to create the desired user segment.
3. Click + Nested Filter to add a filter to create nested AND or OR conditions. (This is optional)

For more information, refer to Create Segments.

Filter by User Behavior

Select this filter option to target users based on their behavior, such as app/site opened, viewed product, and so on. Click the User Behavior tab and perform the following:

1. Select the execution condition and the desired user activity (event).
2. Enter the event frequency and time duration for the event execution.
3. Click + Attributes and add an event attribute with a filter condition.
4. Enter the filter value(s) to create a rule.
5. Use the + Aggregation button to add the aggregation functionality. For more information, refer to Aggregation Operations.
6. Click + Nested Filter to add a filter to create nested AND or OR conditions (this is optional).

For more information, refer to Create Segments.

Filter by User Affinity

Select this filter option to target groups of users created based on the user performing an action with a specific attribute value. For more information, refer to User Affinity. Click the User Affinity tab and perform the following:

1. Select the desired user event or attribute.
2. Select the user affinity parameter from the following:

• Predominantly: Select the affinity attribute with a filter condition and provide the affinity values.
• For a minimum of: Select the affinity attribute with a filter condition and provide the affinity values.
• Most no. of times: Enter a value or use the arrows to provide the top percentage of users.
• Least no. of times: Enter a value or use the arrows to provide the bottom percentage of users.

3. Enter or use the arrows to provide the time duration for the event execution.
4. Click + Attribute to add more attributes to the filter.
5. Click + Nested Filter to add a filter to create nested AND or OR conditions (this is optional).

For more information, refer to Create Segments.

Filter by Custom Segment

Select this filter option to select a custom segment as the target audience.

1. Select a custom segment as the target audience from the list of custom segments available.
2. Click + Nested Filter to add a filter to create nested AND or OR conditions (this is optional).

For more information, refer to Custom Segments.

If teams are enabled for your account, you will be able to see the custom segments created by your team. The segmentation criteria specified for the team for which you are creating the campaign will get appended to the segmentation filters with an AND condition. For example, if the segmentation criteria for your team is the set of _users whose last known city is Los Angeles_and you have selected users who’ve purchased a product within the last 3 days as the target audience for your campaign, your target audience would be users who have purchased a product within the last 3 days and whose last known city is Los Angeles. For more information, refer to Teams in MoEngage.

This is an add-on feature. Please contact your MoEngage CSM (customer success manager) or the Support team to enable it for your account.

After selecting the filter criteria, you can do the following as well:

• Create Multiple Filters: You can create and combine multiple user property rules, user activity rules, and custom segment rules to create a complex user segment using this option.
  1. Click + Filter.
  2. Click AND or OR.
  3. Select the attribute or event and define the filter conditions.
• Exclude Users: Select this checkbox to define the filter criteria for users to be excluded from the campaign.
• Send campaign to the users opted-out in subscription management: Turn this toggle on to automatically include opted-out users from the campaigns. For more information, refer to Subscription Management.
• Reset filters: Click this option to reset the segmentation filters.
• Show count: Click this button to display the total number of users who are currently in the configured segment.

Control Groups

This section contains information about control groups for the campaign. A control group is a set of users added to an exclusion list. These users will not receive the marketing campaign. Control Groups are enabled only for promotional campaigns and are not applicable to transactional campaigns. You can enable the control groups to which you want to send the promotional campaign.

In the Enable control groups section:

• A global control group is a list of users who will not receive any of the marketing campaigns. Turn the Global control group toggle on to not send the campaign to all the users in the control group.
• Campaign Control Group is created by combining the user base that qualifies for the campaign. Turn the Campaign control group toggle on to not send the particular campaign to the control group. For more information, refer to Control Group.

Click Next or use the tabs at the top of the create campaign navigation to move to Step 2: Content.

Step 2: Content

This section describes how to create content for your RCS campaign. Perform the following steps to create content for the RCS campaign:

1. In the Select sender list, select the RCS sender (service provider). Note that the sender selected here must support SMS as a fallback if you want to send a fallback SMS. If fallback SMS is not supported by this sender, the Use SMS as Fallback checkbox is disabled.
2. In the Select templates list, search or select one of the templates. For more information, refer to RCS Templates.
3. Customize the content as defined in the template.
4. To personalize your message, enter @ in the field. The RCS Personalization pop-up window is displayed. For more information, refer to Personalize RCS Campaigns.
5. Select the Use SMS as Fallback checkbox to ensure message delivery. MoEngage first attempts to send the message as an RCS message, and if the recipient’s device or network does not support it, the message is automatically delivered via SMS. Enter the following details for your fallback SMS.
   1. In the SMS sender list, select a sender. Note that the SMS sender selected here must be the same as the RCS sender selected in the Configure RCS Message section.
      For example, you have configured Sender A and Sender B as RCS and SMS senders. If you choose Sender A as an RCS sender in the Configure RCS Message section, make sure you select Sender A as the SMS sender in the SMSsection.
   2. In the Template ID field, type the ID of your template. Note that the Template ID is a mandatory field as per India’s DLT regulations. You can check with your provider to see if you need to pass it.
   3. In the Message field, type the content to be displayed in the SMS.
      • If you selected the default template, add the message to be displayed in the fallback SMS.
      • If you selected a custom template for fallback SMS, the template will be loaded into the UI with all the field details. For more information, refer to Create Content using Custom Templates.
      • You can change the template by clicking Template actions.

Personalized Preview

Personalized preview allows you to visualize how your personalized content appears to end users. You can preview the message types with personalized content on the right side of the screen. Perform the following steps to preview the personalized content:

1. Click the respective tabs for the message type to preview the personalized content.
2. Select the Preview type as Default or Personalized.
3. Click the edit icon adjacent to the Personalized Preview type. You are taken to the Personalized preview page.
   For more information, refer to Personalized preview.

URL Addition and Shortening

Add the URL in the RCS message to track RCS clicks for the URL. MoEngage will use URL shortening services to shorten your URL and then track the users who click the URL. Note that URLs included in the RCS actions, when clicked, are tracked by default and don’t need shortening.

The following points are to be noted for URL Shortening:

1. Shortened Links expire in fourteen days and cannot be tracked after expiry. When a customer opens a link beyond its expiry, they see a “This link is no longer active” message.
2. If user and event attributes are used in the shortened links, the attributes’ names must abide by the following:
   1. They must not contain spaces.
   2. If the attributes contain links, their values should not contain http:// or https://. These can be added before the attribute to shorten the link.
3. Special characters such as apostrophes and commas are not supported in shortened links.
4. Multiple JINJA operations are not supported in links that are to be shortened. For example, using a Content API link in a Product or vice versa (in a link that is to be shortened) is not supported.

Add a Locale

Locale is a criterion based on which you can further sub-segment your target audience to send them a Localized message. To add a locale to the campaign, click + Locale at the top right corner of the content creation step. You can add a new locale or add an existing locale to the campaign. For more information, refer to Localize campaign message.

Add a Variation

Creating variations of campaigns allows you to determine the effect of a modified variable on other campaign variables. It also enables the comparison of performance between campaign variations.To add a variation to the campaign, click + A/B test at the top right corner of the content creation step. You can add a new variation or copy the existing variation. After adding a variation, you can see the variations as tabs on the top ribbon above the content editor, as shown below. You can specify the user distribution for each variation by clicking User Distribution, which is available at the top right corner. For more information, refer to A/B Testing.

Test Campaign (optional)

Test campaigns enable previewing the campaign on a test device to ensure that your notification is conveyed in the manner that you desire.

You can test the campaign you created by selecting any of the following options and providing the value for the attribute chosen for your test user:

• Unique ID

• Email ID

• Mobile Number (Registered With MoEngage)

• Mobile Number (External/Not Registered with MoEngage)

• Google Advertising identifier

• iOS Identifier for Advertising

• Device Push Token

• Custom Segment

  

Click Next or use the tabs at the top of the create campaign navigation to move to Step 3: Schedule and Goals.

Step 3: Schedule and Goals

This section contains the following:

• Delivery schedule: Choose when the campaign should be delivered to your users and the periodicity of delivery.
• Conversion goals: Choose the conversion goals and revenue metrics to be tracked for the campaign.
• Delivery controls: Choose the advanced delivery control options such as throttling, frequency capping, and expiration settings for the notification. For more information about minimum delay between campaigns, refer here.

Delivery Schedule

One Time

As soon as possible

Send the campaign immediately to the target users.

At specific date and time

Send the campaign at the specified time, time zone, or predicted time. Select one of the following:

Field	Description
At fixed time	This section helps you send the campaign on a specific date and time and contains the following fields: Campaign time zone: The timezone in which the campaign should be sent. Start date: The date on which the campaign should be sent. Send time: The time at which the campaign should be sent. Select AM or PM depending on the time of day.
Send in user time zone	This section helps you send the campaign on a specific date and time within the time zone of the user and contains the following fields: Campaign time zone: The timezone in which the campaign should be sent. Start date: The date on which the campaign should be sent. Send time: The time at which the campaign should be sent. Select am or pm depending on the time of day. Send if the user time zone has passed:  If the campaign’s start time has passed in the user’s timezone, you have the option to do the following: Yes, send it: Send the campaign to the user even if the specified start time has passed in their timezone. No, don’t send it: Do not send the campaign to the user as the specified start time has passed in their timezone.
Best time for user (Merlin AI)	This section helps you send the campaign based on the MoEngage intelligence-determined date and time and contains the following fields: Campaign time zone: The timezone in which the campaign should be sent. Start date: The date on which the campaign should be sent. Start time: The time at which the campaign should be sent. Select am or pm depending on the time of day. Send messages based on best time only till: The time until which the campaign should be sent based on the best time to send (BTS). Select am or pm depending on the time of day. Click View best time distribution to see the best time for sending push notifications, represented in a graphical manner. If user’s best time is outside this time window: You choose when the campaign is to be sent when the user’s BTS is outside the time window selected. You can do the following: Send the campaign to the user either at the start or end time by selecting Send message at start time or end time. Avoid sending the campaign to the user by selecting Do not send message. If user’s best time is not available: You choose when the campaign is to be sent when the user does not have BTS. You can do the following: Send the campaign to the user at the start time by selecting Yes, send at start time. Send the campaign to the user at the app’s best time by selecting Yes, send at the app’s best time. Avoid sending the campaign to the user by selecting Do not send message. For more information, refer to the Best time to send BTS.

Periodic

At fixed time

Choose this option to send the campaign on a specified date and time. The following fields are available in this section:

• Campaign time zone: The timezone in which the campaign should be sent.

• Start date: The date on which the campaign should be sent.

• Send time: The time at which the campaign should be sent. Select am or pm depending on the time of day.

• Periodic: The periodicity of the campaign. You have the following options: Daily, Weekly, and Monthly.

  Periodicity	Description
  Daily	Repeat every: This option lets you specify the number of days after which the campaign should be repeated. For example, if you choose to repeat every 3 days and the campaign starts on Monday, it will run again on Thursday.
  Weekly	Repeat every: This option lets you specify the number of weeks after which the campaign should be repeated.For example, if you choose to repeat every 3 weeks and the campaign starts in the first week, it will run again in the fourth week. Repeat on: This option lets you specify the day(s) of the week on which the campaign is to be sent. For example, if you wish to send the campaign every Monday, Wednesday, and Friday, select these days in this option.
  Monthly	Repeat every: This option lets you specify the number of months after which the campaign should be repeated. For example, if you choose to repeat every 3 months and the campaign starts in January, it will run again in April. Repeat on: This option lets you do the following: Days of month: Choose this option for repeating campaigns that are date-specific. Select the date(s) of the month the campaign is to be sent. For example, to send the campaign on the 5th and the 25th of a month, select the 5th and 25th in the calendar widget. Note: If the selected date(s) doesn’t exist in the specified month (as it is a shorter month), a campaign will be sent on the last date. For example, if the 30th and 31st are selected and the month is February, one campaign would be sent on the 28th. Days of week: Choose this option to specify the day(s) of the week on which the campaign is to be sent. For example, if you wish to send the campaign every Monday, Wednesday, and Friday, select these days in this option. Note: In case of a day of the week not existing in a month (for example, fifth Saturday), the campaign would be skipped for that instance. And in case of overlap (for example, 4th Monday and last Monday), only one instance would be sent.

  

• Ends: The date on which the campaign ends. The following options are available:

  • Never: The campaign is scheduled to run daily.
  • On: The campaign ends on the date specified in the End Date field.
  • After: The campaign ends after the number of occurrences specified in the occurrences field.

Send in user time zone

Choose this option to send the campaign on a specified date and time. The following fields are available in this section:

• Campaign time zone: The timezone in which the campaign should be sent.
• Start date: The date on which the campaign should be sent.
• Send time: The time at which the campaign should be sent. Select am or pm depending on the time of day.
• Periodic: The periodicity of the campaign. You have the following options: Daily, Weekly, and Monthly.

  Periodicity	Description
  Daily	Repeat every: This option lets you specify the number of days after which the campaign should be repeated. For example, if you choose to repeat every 3 days and the campaign starts on Monday, it will run again on Thursday.
  Weekly	Repeat every: This option lets you specify the number of weeks after which the campaign should be repeated. For example, if you choose to repeat every 3 weeks and the campaign starts in the first week, it will run again in the fourth week. Repeat on: This option lets you specify the day(s) of the week on which the campaign is to be sent. For example, if you wish to send the campaign every Monday, Wednesday, and Friday, select these days in this option.
  Monthly	Repeat every: This option lets you specify the number of months after which the campaign should be repeated. For example, if you choose to repeat every 3 months and the campaign starts in January, it will run again in April. Repeat on: This option lets you do the following: Days of month: Choose this option for repeating campaigns that are date-specific. Select the date(s) of the month the campaign is to be sent. For example, to send the campaign on the 5th and the 25th of a month, select the 5th and 25th in the calendar widget. Note: If the selected date(s) doesn’t exist in the specified month (as it is a shorter month), a campaign will be sent on the last date. For example, if the 30th and 31st are selected and the month is February, one campaign would be sent on the 28th. Days of week: Choose this option to specify the day(s) of the week on which the campaign is to be sent. For example, if you wish to send the campaign every Monday, Wednesday, and Friday, select these days in this option. Note: In case of a day of the week not existing in a month (for example, fifth Saturday), the campaign would be skipped for that instance. And in case of overlap (for example, 4th Monday and last Monday), only one instance would be sent.

• Ends: The date on which the campaign ends. The following options are available:
  • Never: The campaign is scheduled to run daily.
  • On: The campaign ends on the date specified in the End Date field.
  • After: The campaign ends after the number of occurrences specified in the occurrences field.
• Send if the user time zone has passed: if the campaign’s start time has passed in the user’s timezone, you have the option to do the following:
  • Yes, send it: Send the campaign to the user even if the specified start time has passed in their timezone.
  • No, don’t send it: Do not send the campaign to the user as the specified start time has passed in their timezone.

Best time for user (Merlin AI)

Choose this option to send the campaign on a specified date and time. The following fields are available in this section:

• Campaign time zone: The timezone in which the campaign should be sent.
• Start date: The date on which the campaign should be sent.
• Start time: The time at which the campaign should be sent. Select am or pm depending on the time of day.
• Send messages based on best time only till: The time until which the campaign should be sent based on the best time to send (BTS). Select am or pm depending on the time of day. Click View best time distribution to see the best time for sending push notifications, represented in a graphical manner.
• If user’s best time is outside this time window: You can choose the time when the campaign is to be sent when the user’s BTS is outside the time window selected. You can do the following:
  • • Send the campaign to the user either at the start or end time by selecting Send message at start time or end time.
    • Avoid sending the campaign to the user by selecting Do not send message.
• If user’s best time is not available: You can choose the time when the campaign is to be sent when the user does not have BTS. You can do the following:
  • • Send the campaign to the user at the start time by selecting Yes, send at start time*.*
    • Send the campaign to the user at the app’s best time by selecting Yes, send at the app’s best time*.*
    • Avoid sending the campaign to the user by selecting Do not send message.
      For more information, refer to the Best time to send (BTS).
• Periodic: Denotes the periodicity of the campaign. The following options are available: Daily, Weekly, and Monthly.

  Periodicity	Description
  Daily	Repeat every: This option lets you specify the number of days after which the campaign should be repeated. For example, if you choose to repeat every 3 days and the campaign starts on Monday, it will run again on Thursday.
  Weekly	Repeat every: This option lets you specify the number of weeks after which the campaign should be repeated. For example, if you choose to repeat every 3 weeks and the campaign starts in the first week, it will run again in the fourth week. Repeat on: This option lets you specify the day(s) of the week on which the campaign is to be sent. For example, if you wish to send the campaign every Monday, Wednesday, and Friday, select these days in this option.
  Monthly	Repeat every: This option lets you specify the number of months after which the campaign should be repeated. For example, if you choose to repeat every 3 months and the campaign starts in January, it will run again in April. Repeat on: This option lets you do the following: Days of month: Choose this option for repeating campaigns that are date-specific. Select the date(s) of the month the campaign is to be sent. For example, to send the campaign on the 5th and the 25th of a month, select the 5th and 25th in the calendar widget. Note: If the selected date(s) doesn’t exist in the specified month (as it is a shorter month), a campaign will be sent on the last date. For example, if the 30th and 31st are selected and the month is February, one campaign would be sent on the 28th. Days of week: Choose this option to specify the day(s) of the week on which the campaign is to be sent. For example, if you wish to send the campaign every Monday, Wednesday, and Friday, select these days in this option. Note: In case of a day of the week not existing in a month (for example, fifth Saturday), the campaign would be skipped for that instance. And in case of overlap (for example, 4th Monday and last Monday), only one instance would be sent.

• Ends: Denotes the date on which the campaign ends. The following options are available:
  • Never: The campaign is scheduled to run daily.
  • On: The campaign ends on the date specified in the End Date field.
  • After: The campaign ends after the number of occurrences specified in the occurrences field.

Event Triggered

Click Active continuously under Send campaign and do the following:

Field	Description
Campaign time zone	Select the campaign time zone in which the campaign is sent
Start date	Set the start date at which the campaign is sent.
Send time	- Set the send time at which the campaign is sent. - Select am or pm.
End date	Set the end date at which the campaign is stopped.
End time	- Set the end time at which the campaign is stopped. - Select am or pm.

When will event triggered campaigns be sent?

The campaign will be sent only when:

• The event property/attribute being used to create these types of triggers (like the flight_time example) is in a valid date-time format. If it is not in a date-time format, the string should have data in one of the supported formats. If the selected attributes do not contain data in any of these formats, the campaign won’t be sent to your users.

• The date/time value from the attribute is greater than the time at which the trigger condition is fulfilled.

• The date/time value from the attribute is less than 30 Days + the time at which the trigger condition is fulfilled. For example, if your trigger condition is fulfilled at date D, your notification will be sent only when the attribute value is less than D+30.

• The intelligent delay optimization (With Delay) does not work for campaigns sent on relative timing.

  

Business Event Triggered

Click Active continuously under Send campaign and do the following:

Field	Description
Campaign time zone	Select the campaign time zone in which the campaign should be sent.
Start date	Set the start date at which the campaign should be sent.
Send time	Set the send time at which the campaign should be sent. Select am or pm.
End date	Set the end date at which the campaign should be stopped.
End time	Set the end time at which the campaign should be stopped. Select am or pm.

When will business event-triggered campaigns be sent?

The campaign will be sent only when:

• The data type(s) of the user attribute(s) or event attribute(s) mapped to the data type(s) of the business event’s attribute(s) match.

• The attribute(s) used in segmentation are passed in the trigger request for the business event.

• The intelligent delay optimization (With Delay) does not work for campaigns sent on relative timing.

  

Conversion Goals

You can add conversion goals to track the business metrics for your campaigns. You can track a maximum of five conversion goals. You can choose any app event as a conversion goal activity and set more than one conversion goal. The first goal will be treated as a primary goal.

For example, if you want to track the number of customers who have purchased an iPhone after your campaign was sent. (Event: Purchase event, Product: iPhone). Your conversion goal setup might be similar to the following image:

With multiple conversion goals, you can track more than one business metric or visualize a funnel for your user actions. For example, if you want to check the following, you can do so with multiple conversion goals.

• How many users have viewed the product page?
• How many of them added that product to the cart?
• How many of them made a successful order?

Tracking Revenue Performance (Optional)

With MoEngage, you can track the revenue generated by your campaigns. For example, you can track the revenue generated by your product after sending a communication. To track revenue performance, enable the Revenue performance toggle for the conversion goal for which you want to track the revenue. In the example here, to track revenue for orderSuccessful events, you must enable the Revenue performance toggle.

After choosing the goal, you can select the numeric attribute that captures the order’s total monetary value. In this example, cartValue contains the total order value. You can choose the currency in which your monetary value is being reported.

Set Attribution window: You can set an attribution window (a time period or window that is calculated since the user has received/clicked the campaign, for which you want to attribute the conversion goals to a specific campaign.) By default, it is set for 36 hours while the maximum attribution window can be set up to 10 days. In the example below, the attribution window is set to 36 hours.

Delivery Controls

Delivery Control for One Time, Periodic, and Business Event Triggered Campaigns

This section contains the following options:

Frequency Capping

This feature helps control the number of RCS messages sent to a user in a day.

• Ignore frequency capping: Enable this toggle to ignore the frequency capping limit for this RCS campaign. Click Ignore frequency capping to ignore the capping for your RCS campaigns when you want to ignore the capping but want this campaign to be counted. For example, the frequency capping value is set to three. You have sent three campaigns today to a group of users. You realize that the RCS messages triggered by this campaign is urgent and should go on high priority even though some customers have already received three campaigns. If you use the Ignore Frequency Cap, people who have already received 3 campaigns will receive this one as well. For more information, refer to Frequency Capping.
• Count for the frequency capping: Enable this toggle if you want this connector to be counted for frequency capping limit. If you use Count for frequency capping, people who would have received 2 communications already and send this as well, their receipt count will become 3 after this campaign is sent. Throttling Throttling is a feature that allows you to control the sending rate of RCS campaigns. In the Request limit section, enter the number of requests per minute sent for the RCS campaigns. For example, send the request URL with a default of 60,000 rpm (minimum of 60,000 requests per minute and maximum of 200,000 requests per minute). For more information, refer to Throttlling.

Delivery Control for Event Triggered Campaigns

This section contains the following options:

Minimum delay between two messages: Set the minimum time gap between two messages received by the same user. Ignore DND settings: Enable this toggle to ignore the DND settings. Ignore frequency capping: Enable this toggle to ignore the frequency capping limit for this Connector campaign. For more information, refer to Frequency Capping. Count for the frequency capping: Enable this toggle if you want this connector to be counted for the frequency capping limit.

Your campaign is now ready to be sent. Click Publish, confirm in the dialog box, and your campaign is created.

Campaign Actions

After publishing the campaign, you can view the campaigns in Engage > Campaigns. Click the ellipsis icon under Actions to view the following campaign actions:

• View: This option allows you to view campaign information. Clicking this option takes you to the Campaign analytics and info page.
• Duplicate: This option allows you to create a copy of the campaign with all existing details, appending Duplicate to the campaign name.
• Edit: This option allows you to edit campaign details.
• Pause: This option allows you to pause a campaign.
• Archive: This option allows you to archive a campaign. The archived campaigns can be unarchived.
• Unarchive: This option allows you to unarchive a campaign.

You can also view the following campaign actions on the Campaign info and analytics page of a campaign:

• Campaign Status: A campaign can have various statuses, including Active, Expired, Not Sent, Paused, Scheduled, Sending, Sent, and Stopped. If the Campaign Approval Workflow (CAF) is enabled, additional statuses such as Under Review and Rejected are also available.

Next Steps

If you have successfully created the campaign, you will be taken to the Analytics and Info page.

• Analyze RCS Campaigns
• RCS Campaign Info

All MoEngage AI products, which were previously referred to as Sherpa AI, are now known as Merlin AI.