Internal Errors
Following are a few errors that are generated by MoEngage while sending SMS & RCS messages:| Error | Description |
|---|---|
| Personalization Failed | This error occurs when message personalization fails and no fallback message is configured. The system will not send the message to the user and generates the Personalization Failed error. |
| Invalid Mobile Number | This error appears if a user’s mobile number is invalid. This includes scenarios where: - The Mobile number field is empty or contains placeholder values such as None, N/A, undefined, null, or 0. - The Mobile number contains non-numeric or Unicode characters, or is fewer than 4 digits long. - The mobile number cannot be converted to the E.164 format. |
| Users removed due to Global Control Group | This error occurs when the user is part of the Global Control group, and hence, MoEngage did not send any message to the user. |
| Rejected because of DND | This error occurs when you attempt to send messages during the configured DND hours. MoEngage will not send the message to the user in such a case. |
| Not sent due to campaign level min delay | This error occurs when the user qualifies for multiple messages from the same campaign, but the message is not sent because of the minimum delay settings between the campaign. |
Service Provider Errors
| Error | Description |
|---|---|
| Failed to send | This error is displayed if the user ID hasn’t been allowlisted on the GupShup dashboard. |