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Problem

Within the campaign Error breakdown, a significant number of users encounter the following message: Bad Request image (1).png

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Explanation

  • If you encounter this error, the payload sent to third-party vendors is incorrect.
  • The mobile number field is empty, none, N/A, undefined, null, or 0.
  • The mobile number contains a Unicode character.
  • The length of the mobile number must be less than four, or it cannot be converted to the E.164 format.

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Solution

To resolve this error, ensure that the phone number is updated to a valid format. For more information, refer to Configure Custom Connector (Service Provider).