Why Does a Privacy Error Occur When Clicking Links in Emails?

Problem

A privacy error occurs when clicking links in emails.

Explanation

This error happens when the landing page subdomain is incorrectly configured in the subscription management settings.

Solution

Perform the following steps:

• Go to Settings > Channels > Email > Subscription Management > Subscription Categories > Customize > Landing page subdomain.
• Verify that the SubDomain prefix value is your company name without any .com or other extension.

Example

For example, the SubDomain prefix value is token.com in the following image:

Remove the .com to resolve the privacy error. The correct value must be token.