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Problem

In Apple Mail, the email preview text appears twice, and the pre-header tag is repeated. This issue does not occur in Gmail.

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Solution

Apple Mail may ignore non-breaking and non-joining characters, such as   and ‌ which function correctly in other email apps (Gmail, Yahoo, and Outlook).
  • On an iPhone with iOS 15.8.2, the email preview text is displayed correctly, and the email body does not overlap with the preview text space.
  • This issue started with iOS 16 and is specific to Apple Mail. Other email apps display emails correctly in both iOS 16 and previous versions.
iOS 16 device: Untitled design (14).png iOS 15.8.2 device: Screenshot 2024-07-31 at 4.39.30 PM.png
Q. Can we make changes to the problem discussed using the dashboard?
A. No.