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This article explains how to verify whether a user has been successfully deleted from the MoEngage system using the Delete User API. Since the deletion process takes up to 24 hours, ensure the required waiting period has passed before proceeding with the verification steps.

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Instructions

  1. Wait for 24 hours:
    • Ensure at least 24 hours have passed since submitting the delete user API request. The deletion process requires this amount of time to complete.
  2. Check the segmentation search dashboard:
    • Obtain the Unique ID or User ID of the deleted user.
    • Go to Segment > Create segment in the MoEngage dashboard.
    • Use the search bar in the upper right corner to search for the user.
    • Perform the search using the Unique ID or User ID:
      • If the search results display the user’s details, the deletion has not been completed.
      • If the search results are empty, the user has been successfully removed.
  3. Use the Get User API:
    • Make an API call using the Get User API as specified in the MoEnage Get User API documentation.
    • In the API response:
      • Look for the users_not_found field:
        • If present and contains the user’s details, this confirms the user has been deleted
        • If not present, check the user’s field for the user’s information.
All verification methods should be performed only after 24 hours from the time the delete user API request was submitted.