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Problem

The periodic Secure File Transfer Protocol (SFTP) import fails, and the following error occurs: file not found at the location. import error.png

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Solution

Perform the following steps:
  1. Verify the error message:
    • Navigate to the import page and review the error details.
    • Hover over the status to view the error message.
  2. Check file location for first-time imports:
    • Confirm that the file exists in the specified SFTP location.
    • If this error occurs during the first import attempt, ensure the file is placed in the correct folder.
  3. Check for duplicate processing in periodic imports:
    • For periodic imports, this error may occur if the file was already processed as part of another import.
  4. Best practices for file management:
    • Ensure each file is processed in only one import.
    • If the same file needs to be used for multiple imports, assign unique file names or store the files in separate folder paths.