Why Does the "BadDeviceToken" Error Occur?

Problem

When sending push notifications in iOS to a reachable user, the error “BadDeviceToken” appears.

Explanation

This error occurs in the following scenarios:

• Push notifications are sent from the Live dashboard while the build is in the Debug Environment.
• Push notifications are sent from the Test dashboard while the build is in the Release Environment.
• You attempt to test push notifications from any dashboard while a Debug Environment build is archived using Production Apple Certificates.
• You attempt to test push notifications from any dashboard while a Release Environment build is archived using Development Apple Certificates.

Solution

To avoid this error, ensure the following configurations:

• Debug configuration. Use Developer Certificates and the Test dashboard in MoEngage.
• Release configuration. Use Production or AdHoc Certificates and the Live dashboard in MoEngage.