Why Does the "No Active Device Present for the User" Error Occur?

Problem

When sending push notifications in iOS to a reachable user, the error “No active device present for the user” appears.

This error occurs when push notifications are not configured in your MoEngage workspace.

Solution

Perform the following steps:

1. Configure push notifications in your MoEngage workspace at Settings > Channels > Push > App push > iOS (APNS).
2. After configuring, log out of your workspace and then log back in. Push notification services may take up to 30 minutes to start working.