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Troubleshooting and FAQs - Mobile Push
Can GIFs Be Used in Push Campaigns?
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Getting Started with Mobile Push
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Troubleshooting and FAQs - Mobile Push
Why Aren't End Users Receiving Push Notifications?
How Will The Upcoming Updates To MoEngage's Server Certificates For APNS Impact Users?
Why Aren't Deeplinks in Push Notifications Working on Android Devices?
Why Aren't Push Campaign Impressions Tracked on Android Devices?
Why Aren't Push Templates Displaying Correctly in iOS Push Notifications?
How to Avoid Push Template Issues in iOS Push Notifications When Notification Content Extension is Implemented?
How to Avoid Push Template Issues in iOS Push Notifications (SDK version 9.x.x) When Notification Content Extension is Not Implemented?
How to Avoid Push Template Issues in iOS Push Notifications (SDK version 8.x.x) When Notification Content Extension is Not Implemented?
How to Avoid Push Template Issues in iOS Push Notifications (SDK version 7.x.x) Without a Notification Content Extension?
Why Aren't Images Displayed in Push Notifications on iOS Devices?
Why Are Push Campaign Impressions Not Tracked on iOS Devices?
Why Do Push Notification Tests Often Fail for Mobile Numbers?
How to Check if a User is Part of a Campaign Segment?
How To Use the Push API To Send Notifications to Users Without a Custom Segment?
Why Are Deeplinks Not Copied from Android to iOS Push Notifications?
Can GIFs Be Used in Push Campaigns?
Why Is Push Notification Failing With the "Requestedentitywasnotfound" Error?
Why Are Android Impressions Dropping?
Why Push Notifications Do Not Work in the Killed State on Android?
How to Avoid Common Push Notification Issues on iOS Devices Using Native iOS, Objective-C, and MoEngage-iOS-SDK (Versions 7.x.x , 8.x.x, 9.x.x)?
How to Avoid Common Push Notification Issues on iOS Devices Using Native iOS, Swift, and MoEngage-iOS-SDK (Versions 7.x.x , 8.x.x, 9.x.x)?
How to Avoid Common Push Notification Issues on iOS Devices Using Flutter, Objective-C, and MoEngage-iOS-SDK (Versions 7.x.x , 8.x.x, 9.x.x)?
How to Avoid Common Push Notification Issues on iOS Devices Using Flutter, Swift, and MoEngage-iOS-SDK (Versions 7.x.x , 8.x.x, 9.x.x)?
How to Avoid Common Push Notification Issues on iOS Devices Using React-Native, Swift, and MoEngage-iOS-SDK (Versions 7.x.x , 8.x.x, 9.x.x)?
How to Avoid Common Push Notification Issues on iOS Devices Using React-Native, Objective-C, and MoEngage-iOS-SDK (Versions 7.x.x , 8.x.x, 9.x.x)?
How to Avoid Common Push Notification Issues on iOS Devices Using iOS Objective C version 9.x.x?
How to Avoid Common Push Notification Issues on iOS Devices Using iOS Objective C version 8.x.x?
How to Avoid Common Push Notification Issues on iOS Devices Using iOS Objective C version 7.x.x?
How to Avoid Common Push Notification Issues on iOS Devices Using iOS Swift version 9.x.x?
How to Avoid Common Push Notification Issues on iOS Devices Using iOS Swift version 8.x.x?
How to Avoid Common Push Notification Issues on iOS Devices Using iOS Swift version 7.x.x?
How to Avoid Common Push Notification Issues on iOS Devices Using iOS SDK version 9.x.x?
How to Avoid Common Push Notification Issues on iOS Devices Using iOS SDK version 8.x.x?
How to Avoid Common Push Notification Issues on iOS Devices Using iOS SDK version 7.x.x?
Why Does the "APNS Client Connection" Error Occur?
Why Does the "DeviceTokenNotForTopic" Error Occur?
Why Does the "TopicDisallowed" Error Occur?
Why Does the "InvalidProviderToken" Error Occur?
Why Does the "BadDeviceToken" Error Occur?
Why Does the "No Active Device Present for the User" Error Occur?
Why Does the SDK Not Trigger the 'Unsubscribed To Push' Event?
How Do You Show a Timer With a Progress Bar in Rich Push Notifications?
Why Is the Template Backup Content Displayed Instead of the Basic Rich Push Content?
How to Configure FCM Authentication for Receiving Push Notifications?
Why Are Push Campaigns Resulting in an INVALID_SERVER_CREDS Error?
Why Do Push Templates Have Rendering Issues in Android?
How to Test Huawei Messaging Service for Push Amplification™ Plus post configuration of the same
Reasons for Push Token Drop and how to fix it (Android)
How to Resolve a Push Token Drop in iOS
How to view unread/un-clicked notifications in Inbox
What are the Limitations of Push Amplification™ Plus?
How to support title and subtitle in iOS push notifications?
Getting Google Authentication Error while sending Mobile Push notifications
Why Are Android Users Receiving Blank Notifications?
MismatchsenderId: How can I send push notifications?
Troubleshoot Common Push Errors
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Mobile Push
Troubleshooting and FAQs - Mobile Push
Can GIFs Be Used in Push Campaigns?
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Problem
The GIF image URL included in the campaign isn’t working for the push notification.
Solution
GIFs are not supported in push notifications on the Android platform. However, they are supported on iOS push notifications. You can also raise a
feature request
if needed.
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Why Are Deeplinks Not Copied from Android to iOS Push Notifications?
Why Is Push Notification Failing With the "Requestedentitywasnotfound" Error?
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